We decided to outsource our follow up calls to BTC. Since day one BTC have performed consistently and produced sales beyond our expectations. BTC provided a low cost effective solution which requires little management intervention. The return on investment is very pleasing”. Julian Bawdon
“BTC appointed two dedicated consultants to work with a group of around 100 dealers. The programme is still ongoing, and it involves a series of five hands-on consultancy visits to each participating dealership – showing service managers how to become sales managers and service advisers to become sales advisers.
“By taking best practices and process from retail car sales and applying them to aftersales, the dealers have achieved some tremendous results. With a pro-active approach to selling service now becoming part of the dealerships’ culture, there is every reason to believe the improvements can be sustained.”
“autoVHC has supported our dealers in a difficult time for the industry. With vehicle parcs diminishing, it has become more important than ever to increase average customer invoice value, and autoVHC has given us a robust process for identifying additional work on our customers’ vehicles.
“We see it as part of our duty of care, and market it to our customers as such. When they come into a Peugeot dealership, they will get a free vehicle healthcheck and can be confident their car is being properly looked after. It is adding value for the customer, while at the same time driving revenue and profitability in the network.”
“It is proving an excellent sales tool and in the three years we have been using it our upsell per vehicle has increased. We also have access to key performance information that we didn’t have before.
“One thing that has worked well for us is our group league tables, which show the amount of work each technician and service adviser has identified or sold across our six sites. We give a prize to the top performers at the end of the year – for instance a flat screen TV, i-pod or a racing day out – and it has created a bit of competition which helps to raise our upsell figures.” Dave Morphy
“For the most part, Irish dealers using autoVHC have increased their parts and labour sales significantly.”