BTC has unveiled an upgraded version of its electronic vehicle health check software, autoVHC.
Used by franchised dealers throughout the UK and internationally, autoVHC aids technicians during the service process, enabling Red and Amber work to be identified, logged and presented quickly, consistently and professionally in order to enhance the customer experience and increase parts and labour sales.
The latest version – autoVHC v2 – features a performance dashboard to enable managers to monitor activity within aftersales departments. Crucially, users will be able to configure their own targets and use these to evaluate business performance for key metrics such as the average number of vehicle health checks performed, vehicle health check completion rate and the average percentage of Red work sold per vehicle health check.
The latest software will also include a new technician mobile app, with in-built video and photo compression, allowing for improved media uploads and the ability for customers to approve work via an online authorisation portal.
Commenting on the launch of autoVHC v2, BTC chief executive Guy Allman said: “For franchised dealers, vehicle health checks are a key way of developing customer relationships, improving business performance and differentiating their level of service from that of their competitors.
“Since 2007 our autoVHC solution has helped generate more than £750 million in incremental service business for franchised car dealers worldwide. Now with enhanced functionality, we’re confident that the software will continue to meet customer expectations and prove business-critical for aftersales departments looking to improve their service delivery.”