Service Tracker

These are challenging times for the motor industry. with margins cut to the bone, it is widely accepted that After-Sales provides the greatest opportunity for dealers to increase their bottom line profit.

The key to a profitable aftersales department lies with adopting the same processes recognised as crucial to a successful Sales department.

Such as monitoring and logging all enquiries including inbound and outbound calls, as well as ensuring that Service Advisors receive commission for what they sell - with commission values automatically calculated on a daily basis.

Of course, wishing these processes were in place and ensuring that all your service team adhere to them are two very different things.

After all – the skills required to sell cars and the skills required to service them rarely inhabit the same body.

This is why BTC, in conjunction with FISC have developed Service Tracker™.

Service Tracker™ is a highly cost-effective, completely user-friendly software solution that will ensure your Service team follow a series of simple step-by-step guidelines to conduct business in the manner of the Sales department.

For example, not only will Service Tracker™ ensure that every vehicle that passes through the Service department is subjected to a point-by-point health check highlighting areas where add-ons can be sold – it also ensures that there is a thorough follow up and reminder system in place to ensure that the customer is re-contacted when the repair is due. Or you could pass this to your internal call centre or an external call centre to be followed up and re-booked.

Thereby increasing labour sales and the sale of add-ons, improving customer satisfaction and increasing your bottom line profitability!

In fact, dealers who have worked with BTC have seen aftersales profitability increase by an average of £75,000 per annum.

Would you like to turn your aftersales department into a sales department?

Click for more about Service Tracker