BTC has an experienced and motivated team of customer service professionals that can be outsourced by any OEM and dealer to maximise sales from service departments. Our Contact Centre solution puts the essential task of customer contact back into daily dealership life.
Our Contact Centre team offers a personalised and reliable service, and is dedicated to ensuring increased customer satisfaction and retention at a time when many dealerships have been forced to reduce employee numbers.
We also address one of the most neglected areas – amber follow ups – for profit generation in aftersales. With a great deal of skill, we take a duty of care approach to reactivate customer jobs that need attention in the medium term. Regardless of a job’s urgency, every customer who walks through the door of a dealership is not forgotten. Our Contact Centre builds and manages customer relationships, gaining valuable insights that can enhance any dealership’s customer database.
Essentially, our team is not a typical production line with mass output operation. We collaborate with each dealership to understand how it operates and what is required to deliver great results. Wherever possible we assign one or two customer service professionals to work directly with each dealer, building effective relationships with staff and end customers.