30% of Customers are still in the market to buy, are YOU still talking to them?

Friendly, approachable (but scarily efficient!) our highly trained call centre team work from 9 to 7 five days a week to ensure that your business is given the very best telecommunications support available in the marketplace today.

We can provide three main services for your company.

Mystery Shopping – An unbeatable tool for discovering just how well your sales team perform when approached by a customer via the telephone.

3rd Party follow-up calls – Contacting your dormant clients to investigate why they did not purchase a car after the initial approach then providing you with invaluable information to close the sale.

Service reminders – We will contact your customers on your behalf to remind and book their service appointments – saving you thousands of pounds over the course of a year in wasted man hours and missed up-sale opportunities

To deliver improved performance we at BTC recommend the following :-

Mystery shopping

3rd party follow up calls

Service reminders